SAP Community Network (SCN), SAP's professional social network, orchestrates connections between SAP customers, partners, employees and experts. SCN has more than 2 million members.
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SCN, a content powerhouse with over 8.7 million discussion entries, was lacking an integrated platform to host their community forums, blogs and collection of learning tools—which included documents, demos, tutorials, and videos. A homogenous platform was essential for SAP in order to improve the community experience and make SCN more than an information hub, but instead a destination where members could better connect with each other and actively contribute to SCN. A user-critical feature that captures lifetime and rolling points of users, the SAP Reputation System, needed to be built into the new platform too.
SolutionSet worked with SAP to provide a robust community for their members through defining a rich user experience and then designing a compelling new visual design and user interface—with custom top navigation generated with JSON—that is consistent with the current SAP.com branding.
The SolutionSet team developed a system to integrate the SAP Reputation System into Jive, ensuring that all points carried over to the new platform and were automatically pushed to Jive if granted from external sources. Points can now be uploaded in bulk, with built-in enforcements ensuring their integrity, and new point-generating activities and logic are easy to incorporate.
The site was customized using metadata, which enabled SCN to categorize content in a structured manner throughout the site. Users are empowered to search content based on metadata values—either just one or multiple—and type-ahead functionality and the ability to search the entire SAP.com site leave guessing at a minimum.
SAP Community Network launched in Q1 2012 and early reports indicate that members have successfully adopted the enhanced community and are actively—and frequently—using it for networking, sharing best practices, and professional development.