social media, the new business tool.

Since the inception of SolutionSet's social business practice in 2007, our focus has been on using social tools to add true value within a business.

social media at work

Social Business PracticeBusiness use of social media can go far beyond a corporate Facebook page or Twitter stream. In fact, social tools and collaborative technologies, intelligently deployed across an enterprise, have the power to drive revenue and reduce costs in dramatic ways.

We’ve built technical support solutions that have cut service costs by allowing customers to answer each other’s questions, product forums which crowdsource ideas and feedback, intranets that allow global teams to collaborate, and mobile solutions that enable remote sales teams to close deals more quickly. All of our solutions were social media driven and all produced real, measurable business results.

Our understanding of the intersections between business practices and social media functionality allows us to evolve the capabilities of this dynamic tool for use in today’s ever-changing business world. And our unique blend of consulting, creative, and engineering expertise makes us the best at building and delivering the solutions you need.

our experience

The SolutionSet social business team has completed over 250 projects for customers including Cisco, Intel, Verizon, Nike, Novartis, The Standard, Fox Sports, TIBCO, SAP, Adobe, Hewlett-Packard, EMC, McAfee, Nokia, Verizon, T-Mobile, Pearson, PwC, and others.

Our portfolio is growing every day. View select case studies of our work.

our technology platforms

We counsel our clients to buy best-of-breed technology platforms rather than building solutions from scratch. While we are a services firm that specializes in custom software development, we believe in utilizing the full potential of existing technology in the marketplace and then optimizing the platform to fit your business through customization and integration. This approach saves our clients time and money in the short run and has been proven to reduce total cost of ownership long term.

We seek to partner with the leaders in all critical platform categories. We have deep expertise in platforms spanning Content Management, Community, Video, Mobile, Social Sharing, eCommerce, CRM, and Authentication.

our team

Our social business practices team consists of 50 professionals with diverse backgrounds and skillsets. We share a deep experience in web and mobile technologies, and a tactical no-nonsense attitude about getting work done. Our talent is handpicked, domestically based, highly available and highly skilled. We also train all team members to become experts on our technology platforms of choice – as we believe that the quality of our delivery depends on specialized knowledge rather than commoditized skills.

services and solutions

We offer a broad array of services and solutions. Here is a sample:

services

Consulting

  • Product Roadmaps
  • Estimation
  • Budget Guidance
  • Analytics and Measurement
  • Community Governance
  • Platform Selection
  • Gap Analysis
  • Requirements Definition

Creative

  • User Research
  • Development of personas and use cases
  • Interaction Design
  • Usability Testing
  • Brand Development
  • Visual Design

Engineering

  • Systems Integration
  • Physical Architecture Design
  • User Interface Development
  • Web Application Development
  • Mobile Development
  • Platform Customization
  • Content Migration
  • Single Sign On
  • Quality Assurance

solutions

  • Social Intranets
  • Social Commerce Solutions
  • Social Media Integration
  • Social Customer Service Channels
  • Social Login and Social Sharing
  • Social Partner Portals
  • Social Video Channels
  • Ideation and Crowdsourcing
  • Social CRM
  • Mobile Web Browsing
  • Native Mobile Applications
  • Hybrid Mobile Applications

Fast Facts

  • 75 original designs for web and mobile applications
  • 100 integrations between enterprise software systems for the web
  • 25 content migrations
  • 50 platform upgrades
  • 50 consulting engagements to define strategy, roadmaps, and requirements

platforms we love

  • AdobeAdobe 
  • JiveJive 
  • ooyalaooyala 
  • SymfonySymfony
  • ZuoraZuora
  • JanrainJanrain
  • LiveFyreLifeFyre
  • PluckPluck
  • PhoneGapPhoneGap
  • JqueryJquery
  • AlfrescoAlfresco
  • gigyagigya
  • SpringrooSpringroo
  • BadgevilleBadgeville